March 4, 2021 – Message to Attendees

Virtual Festival –
Friday March 5th to Sunday March 14th

We are beyond excited that DocFest starts this Friday! Some great news we wanted to share is that we added another great film, Youth Unstoppable to our lineup and we are proud to have the films Director Slater Jewell-Kemker doing a Q&A that will be available after the film.

Now might be a good time to pre-order some films to help organise your viewing schedule and make sure you don’t miss any of your favorites! Visit the Virtual Festival page – you can:

  1. Login to your Eventive account to browse and reserve films using your Festival pass (passes are available during the festival).
  2. Browse and purchase tickets to unlock films.

Top tip: keep your device signed into your account for easy access to your film schedule! 

If you don’t want to pre-order films and prefer to just “wing it”, you can select your films during the festival. 

A group of films will be released each day of the Festival from Friday March 5th to Thursday March 11th and all the films are available to be unlocked for 3 days. You have 24 hours to finish watching once you start to view a film. 

If you reserve films – you’ll get an email reminder when your pre-ordered films are available, providing a convenient way to make sure you don’t miss any of your must-see docs.

If you run into problems, check out our FAQ page, and you can Launch Live Chat Support from this page. You can also email us at the Contact page  and one of our volunteers will be happy to help! 

Happy Docfest!

Here is a quick guide to “Pre-ordering” films with your festival pass!

If you already have a Pass, Pre-ordering films is easy.

Browse the Film Guide, Click on a Film Cover, or a Screening in the Schedule. Then you can “Pre-order”:

Step 1. Click on the “Select a Showing” button on each film or screening.

Click on the “Select a Showing” button to open the film on Eventive. This will open in a new tab or browser window.

Step 2. Click on the “Pre-order now” button on each film or screening.

Click on the “Pre-order now” button.

If you are logged in, and already have purchased your pass, this button will appear as “Pre-order now for free”.

When you are successfully logged in and click the “Pre-order” button, you will see a window open and receive a message that you have “Pre-ordered successfully”.

You will receive a confirmation email from Eventive.

These emails will include details of the film you have “Pre-ordered” and details about how and when to “unlock” the film. The email will look like this:

Thank you for your order with Belleville Downtown DocFest 2021.
Your order includes 1 unlock of “Film Title”.
The screening “Film title” is scheduled to be released March 6, 2021 6:00 PM EST. You’ll have until March 9, 2021 6:00 PM EST to start watching. Once you begin, you’ll have 24 hours to finish watching.
When the screening begins, you can access your streaming media via our website by clicking the button below. We’ll also send you an email reminder.

Looking for a Festival Pass?